FAQ's

Sree Maa Tour and Travels is a full-service travel agency located in Begumpur, Hooghly district of West Bengal. We specialize in creating unique and unforgettable travel experiences. From flight bookings and accommodation to meals prepared by Bengali chefs, tours, and activities, we handle everything to ensure you enjoy a seamless and stress-free journey.

We are a full-service travel company, offering services designed by our expert and experienced consultants, including:

• Flights: Domestic and international flight bookings.

• Accommodation: Hotels, resorts, vacation rentals, and guesthouses.

• Packages: Complete holiday packages, group tours, honeymoon packages (hotel + sightseeing car + meals).

• Cruises: Ocean and river cruises.

• Tours: Package tours, group tours, customized tours, school & college trips, office tours, guided tours, adventure travel, and sightseeing.

• Car Rentals: Car hire bookings across India.

• Custom Itineraries: Personalized travel planning based on your interests and budget.

You can book a trip with us in several ways:

A. Online

• Browse our packages: Check out our pre-planned packages on the website.

• Submit an inquiry: Fill out our online form with your travel details (destination, dates, number of travelers, budget, etc.).

• Consultation: One of our experienced travel advisors will contact you to discuss your requirements.

• Get a personalized quote: We’ll send you a detailed itinerary and quotation.

• Confirm and pay: Once satisfied, confirm your booking and make a secure payment online or by phone.

B. Phone
Call us at the number mentioned on our website to speak with a travel expert who can assist with your booking.

C. In Person
Visit our office during business hours to discuss your travel plans directly with a consultant.

In most cases, our services are included in the cost of your trip. For complex or customized itineraries, we may charge a small service fee, which will be communicated to you clearly before planning begins.

We recommend booking as early as possible, especially for popular destinations, peak seasons, or group tours, to ensure the best availability and prices. For international travel, we suggest booking at least 6–9 months in advance. However, we will always do our best to assist you whenever you contact us.

Change and cancellation policies vary depending on the airline, hotel, or tour operator. You can find the specific policies in your booking confirmation email. If you need to make changes or cancellations, please refer to the Terms & Conditions on our website and contact us as soon as possible. We will assist you while adhering to supplier rules.

For emergencies, we provide a 24×7 emergency helpline number. For non-urgent queries, you can reach out to your dedicated travel advisor via phone or email during business hours. All relevant contact details will be provided in your travel documents.

Passport and visa requirements depend on your nationality and destination. As a general rule, a valid passport is required for all international travel. We recommend checking visa requirements well in advance of your travel dates. Our travel experts can guide you, but it is ultimately your responsibility to ensure you have the correct travel documents.

We have access to a wide range of suppliers and often find competitive prices. However, our main goal is to provide value, seamless service, and the best travel experience — not just the lowest price. We focus on offering the best balance of price, quality, and convenience based on your needs.

If you are at the airport, first speak directly with the airline ground staff, as they are best positioned to help with rebooking or accommodations. If the airline cannot assist, or if you need further help, please contact our emergency helpline number.

To book a trip, we will require the following details for each traveler:

• Full legal name (as shown on passport or government-issued ID).

• Date of birth.

• Contact information (phone number and email address).